Policies and Procedures

Return Policy

At Equine Design we realize that for many people, creating custom products online may be a new experience. With that in mind, we strive to ensure your end product looks as close as possible to what you have created or described. On large custom orders, we will provide a mock of the the design on product for your review. You will have 48 hours to review and approve before your order is placed in production.

Customized goods are generally not accompanied by guarantees. We strive for 100% Customer Satisfaction. If you are not completely satisfied with your products or Service, please contact us immediately.

If the custom products you receive are different from what you designed or  if the goods are otherwise damaged, you may return for a replacement. 

Image Uploads

Although we are obligated to follow all copyright laws and won’t print any orders that may aid in producing non-licensed merchandise for illegal resale, we promise navigating trademarks and copyrights isn’t scary! Even if your order contains protected material, we will work hard to print your dream design for you with the appropriate permissions and/or personalization for your group.

Official graphics used on everything from album covers to football jerseys are protected property.

To use images protected by trademark or copyright in a design, we first need permission from the owner or trademark holder. Normally the licensing department of a major sports franchise, a band's management team or even a listed university faculty member can give permission.

For photographs with copyrights, please be prepared to provide Copyright Release.